Legal

Privacy Policy

FitHub / CrossFit REP (“we,” “us,” or “our”) operates in Austin, Texas. This policy explains how we collect, use, and protect personal information when you visit our website or submit a lead form.

Effective date: June 10, 2026

Information we collect

We may collect the following information when you interact with our website or marketing:

  • Contact details — name, email address, and phone number when you submit a contact form, membership inquiry, newsletter signup, or other lead form on our site.
  • Message content — any information you include in a form message or inquiry.
  • Website usage data — pages visited, referring URLs, device and browser type, and general location (city/region level) collected through analytics and advertising tools.

How we use your information

We use the information we collect to:

  • Respond to your inquiries and follow up on membership interest.
  • Contact you about trials, classes, membership options, and gym updates you may have requested.
  • Send marketing communications about FitHub / CrossFit REP programs, events, and promotions (you may opt out at any time).
  • Improve our website, measure advertising performance, and understand how visitors use our site.

Third-party services

We use trusted third-party services to operate our website and marketing. These providers may process data on our behalf:

  • Meta (Facebook) — we use the Meta Pixel on our website and may receive leads through Facebook/Instagram lead ads. Meta may collect usage data according to its own privacy policy.
  • Google Analytics — if enabled, we use Google Analytics to understand site traffic and usage patterns. Google may use cookies and similar technologies to collect this data.
  • Email and CRM tools — form submissions may be delivered through email services and customer-relationship tools we use to manage leads and member communications.

We do not sell your personal information to third parties.

Data retention

We retain contact and lead information for as long as needed to respond to your request, follow up on membership interest, and maintain our business records — typically up to three years unless a longer period is required by law or you ask us to delete it sooner. Analytics data is retained according to each provider's standard retention settings.

Your choices

You may request access to, correction of, or deletion of the personal information we hold about you. You may also opt out of marketing emails by using the unsubscribe link in any message or by contacting us directly.

Contact us

For privacy-related questions or requests, email info@crossfitrep.com. FitHub / CrossFit REP, Austin, TX.